Return Policy

Return, Exchange & Refund Policy

At GlitzGoods, customer satisfaction is our priority. We strive to provide quality products and reliable service. Please review our Return, Exchange & Refund Policy carefully before making a purchase.

Return Eligibility

Customers may request a return within 7 days of receiving their order (or adjust the timeframe according to your business needs).

To qualify for a return, the item must:

* Be unused and in its original condition
* Include all original packaging, labels, manuals, accessories, and promotional items (if applicable)
* Not show signs of wear, damage, misuse, alteration, or unauthorized repair
* Be accompanied by proof of purchase or order confirmation

GlitzGoods reserves the right to reject returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return or refund:

* Clearance, sale, or promotional items
* Customized, personalized, or special-order products
* Opened beauty, cosmetic, skincare, or personal care products for hygiene reasons
* Products damaged due to misuse, negligence, improper handling, or unauthorized modifications
* Items returned without original packaging or essential components
* Products returned after the approved return period

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.

To process your claim, we may require:

* Order number
* Photos or videos clearly showing the issue
* Description of the problem

Once verified, we will arrange a replacement, exchange, store credit, or refund as appropriate.

Return Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Wait for return authorization and instructions.
3. Securely package the item and ship it to the designated return address.
4. Once received, the item will be inspected to verify eligibility.

Unauthorized returns may not be accepted.

Refund Policy

After the returned item passes inspection:

* Approved refunds will be issued to the original payment method or as store credit, depending on the purchase terms.
* Refund processing times may vary depending on the payment provider and financial institution.
* Shipping, handling, and delivery charges are non-refundable unless the return is due to our error or a verified defective product.

Exchange Policy

Eligible products may be exchanged for:

* The same item (replacement)
* A different size, color, or variation (subject to availability)
* An alternative product of equal value, where applicable

Exchanges will be processed after the returned item has been received and approved.

Wholesale Orders

For bulk and wholesale purchases, return and exchange eligibility may differ based on the order type, quantity, and supplier agreements. Customers should contact our support team for specific wholesale return arrangements.

Return Shipping

* Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
* We recommend using a trackable shipping service and retaining proof of shipment.
* GlitzGoods is not responsible for returns lost, delayed, or damaged during transit.

Policy Updates

GlitzGoods reserves the right to modify, update, or revise this policy at any time without prior notice. Continued use of our services constitutes acceptance of the current policy.

For assistance regarding returns, exchanges, or refunds, please contact our customer support team.