Return Policy

Return Policy

We want our customers to be fully satisfied with their purchase. Please review our return policy carefully before initiating a return.

Eligibility for Returns

All routers are eligible for return within the approved return period, provided they meet the conditions outlined below. To qualify for a return, the product must:

  • Be returned in original condition, without physical damage

  • Include all original accessories, cables, manuals, and packaging

  • Not show signs of misuse, alteration, or unauthorized repair

Products that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

Returns may not be accepted in the following cases:

  • Products damaged due to misuse, mishandling, or improper installation

  • Missing original packaging or included accessories

  • Products returned outside the allowed return window

Return Process

To initiate a return, customers must follow the return instructions provided at the time of purchase or contact our support team for guidance. Once the returned router is received, it will be inspected to ensure it meets return eligibility criteria.

Refunds

  • Approved returns will be processed after inspection

  • Refunds will be issued using the original method of payment or as store credit, depending on the purchase terms

  • Processing times may vary based on verification and payment method

Please note that shipping and handling charges are non-refundable, unless the return is due to a verified defect or error on our part.

Exchanges

If a replacement is requested and approved, the exchanged product will be shipped after the returned item has been received and verified.

Important Notes

  • Customers are responsible for return shipping costs unless otherwise stated

  • We recommend using a trackable shipping service for all returns

  • We are not responsible for items lost or damaged during return shipping

This return policy is subject to change without prior notice. By purchasing from us, you agree to the terms stated above.